Privacy Policy

Natalia Hassan Counselling & Psychotherapy

Natalia Hassan Counselling & Psychotherapy is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Natalia Hassan Counselling & Psychotherapy
Data Controller: Natalia Hassan

If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 Nataliastherapy@gmail.com

2. The Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data, including:

Identity Data

Name
Title
Date of birth (where relevant)

Contact Data

Email address
Telephone number
Postal address

Transaction & Financial Data

Payment details
Records of services purchased

(Payment information is processed securely via third-party providers and is not stored by us.)

Technical Data

IP address
Browser type and version
Device information
Time zone and location data

Usage Data

Information about how you use our website and services

Communications Data

Your preferences for receiving communications
Correspondence you send to us

3. Special Category Data

We do not intentionally collect or process special category data (such as health information, religious beliefs, or criminal records) through this website.

Any sensitive personal information disclosed during counselling or psychotherapy sessions is handled separately under strict professional, ethical, and confidentiality standards and is not governed solely by this website privacy policy.

4. How We Collect Your Data

Direct interactions – when you contact us via forms, email, phone, or booking systems
Automated technologies – cookies and analytics tools when you browse the website
Third parties – such as website analytics providers or payment processors

5. How We Use Your Data

Respond to enquiries
Provide counselling or psychotherapy services
Manage appointments and payments
Maintain records for professional and legal obligations
Improve our website and services
Send relevant information where you have given consent

6. Lawful Basis for Processing

Consent – where you have clearly agreed
Contract – where processing is necessary to deliver services
Legal obligation – where required by law
Legitimate interests – to operate and improve our services safely and effectively

7. Sharing Your Personal Data

We may share your data only when necessary and with appropriate safeguards, including:

Secure payment processors
Website and IT service providers
Professional advisers (e.g. accountants or insurers)
Regulatory or legal authorities where required by law

All third parties are required to respect confidentiality and data protection standards.

We do not sell or rent your personal data.

8. Data Security

We have appropriate technical and organisational measures in place to protect your data from loss, misuse, unauthorised access, or disclosure.

Access to personal data is limited to those who have a legitimate professional need to know.

9. Data Retention

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Legal and accounting requirements
Professional indemnity obligations
Resolution of disputes

When data is no longer required, it will be securely deleted or anonymised.

10. Your Legal Rights

Request access to your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Object to or restrict processing
Request data portability
Withdraw consent at any time

Requests can be made by contacting us directly. We aim to respond within one month.

11. Cookies

Our website uses cookies to enhance functionality and gather anonymous usage data.

You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

12. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy policies or practices of those websites.

13. Changes to This Privacy Policy

This policy may be updated from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

14. Contact

If you have concerns about how your data is handled or wish to exercise your rights, please contact:

📧 Nataliastherapy@gmail.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.